Cloud/Device Data Flow Diagrams

Brief: Create diagrams to depict Twilio’s Segment Customer Data Platform, a service that simplifies collecting and using data from the users of digital properties such as websites, apps, etc.

Challenge: Identify respective data flows and determine how best to display this abstract process visually.

Solution: I worked with a product manager and developer to document the data flows and then iterated to find the most efficient way to display the flows.

Result: The illustrated flows of Cloud and Device modes were incorporated into documentation referenced by engineers and developers.

Programs: Figma